In this Volie webinar, Scott Davis outlines strategies to improve inbound service call conversions by combining soft skills with actionable data. He emphasizes the importance of agent training, call scoring, and using precise dispositions to understand why calls succeed or fail. Key tactics include...
In this Volie webinar, Scott Davis outlines strategies to improve inbound service call conversions by combining soft...
In the world of dealership operations, the service lane is more than just a revenue stream; it’s the frontline of...
In this Volie Rally episode, Jake introduces Justin Davis, the youngest member of the Davis family to join Volie. Justin...
A metrics-based pay plan transformed this BDC by focusing on scheduled appointments, outbound calls, and agent...
In the final session of our 4 part series, Peter walks through a hands-on capstone project demonstrating how to build a...
In this Volie Rally episode, Summer hosts a conversation with Kelly Bedrossian, freelance Brand Designer and Creative...
In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears. And as Kim, BDC...
In this Volie 15 session, Peter shares tips for using Pulse to spot and recover missed customer...
BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and...
Kim Grubb is back and breaks down the six essential elements that set their Business Development Center apart,...
Service BDC relationships are the secret weapon many dealerships are using to boost loyalty and drive long-term revenue....
In this Volie Rally episode, the team reflects on their journey to surpassing 1,000 rooftops, sharing pivotal moments...
BDC training in 2025 is more than just onboarding—it's strategic, tech-driven, and designed to improve productivity....
In this Volie 15 session, the team introduces an exciting new Communication Preferences feature, allowing agents to...
This week, CEO Scott Davis steps in as guest host to talk with Kim Grubb of Cooper Auto Group about how rethinking pay...
Kim Grubb, Fixed Ops BDC Director at Cooper Auto Group, shares how Volie’s BDC 20 Group helped her revamp pay plans,...
In this special episode of Volie Rally, Summer Perantoni guest-hosts a vibrant conversation with Cassie Crampton,...
Explore the latest updates to the Volie platform, including the launch of Pulse, a performance-enhancing feature for BDC...
In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. Watch parts one and two to...
In this episode, we sit down with Kim Grubb from Cooper Auto Group—a true Volie superfan and one of the original...
BDC success metrics are changing—and fast. Thanks to AI call intelligence tools like Volie’s Pulse, top dealerships...
In our very first Volie 15, Jake and Sadie discuss three new features to the platform: Campaign Inheritance, Federal DNC...
In a post-COVID world, how BDC teams operate has fundamentally changed, requiring a shift in how we approach training...
In a dealership’s Business Development Center (BDC), agent productivity directly impacts revenue, customer experience,...
In this session, we’re unveiling four game-changing rollouts designed to enhance your dealership's efficiency and...
In this episode of Volie Rally, we talk with Tanlla Rodriguez, one of the BDC Managers at Bean Auto Group, about her...
The Niello Company, a legacy auto group in Sacramento, California, successfully launched a centralized service BDC with...
In this session, Peter and Liza join us with some of our biggest announcements on the platform yet. Introducing Pulse:...
In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. In part one, he covered the...
Big news from this week’s episode of Volie Rally! We’re launching a brand new live webinar series called "Volie 15",...
When a customer calls your dealership, they expect quick and helpful service. Managing BDC dropped calls is essential...
In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. In part one, he covers the...
In this week's Volie Rally, we had the opportunity to sit down with one of our own: Pearson Timmons. A friendly face for...
Your dealership’s Business Development Center (BDC) is the heartbeat of your service and sales pipeline. But without...
Volie unveils Pulse, an AI-powered call intelligence tool that transforms automotive BDC operations. Pulse automates...
The Manager Certification Course, designed by Liza Martenson and Katie Miller, offers a comprehensive training...
Is your BDC underperforming Learn how tracking the right BDC performance metrics can improve agent productivity,...
BDC agents in an automotive service BDC environment face rejection every day. But here’s the thing: “no” doesn’t...
Voicemails are often overlooked in outbound campaigns, but they can be a game-changer for automotive BDCs. Many...
As BDC Director for Toyota and Subaru of Ann Arbor, Keryn Flanary discusses how Volie has transformed their operations. ...
Vicki Quaranta, BDC Manager at Gerald Auto Group, shares how Volie has revolutionized their operations across 14...
Tully Williams, Parts & Service Director at The Niello Company, shares how centralizing service operations transformed...
Meet Samanatha "Sami" Peterson! The Chicago-raised member of our Development Team currently resides in Denver, Colorado....
Before using Volie, Andrew and his team at Toyota of Redlands struggled with inefficient, untrackable...
Recent data from a two-year study compared a control group of service customers to those who were actively contacted and...
Being a BDC agent is hard work—you hear "no" all the time. But remember, a "no" often means "not right now." We...
People hate leaving voicemails—but do they work Absolutely! We analyzed 25 million calls made through Volie, and...
Meet Jeff Lippold, Volie’s National Sales Director! With over 20 years of experience in the automotive industry and 8...
A poor BDC manager weakens processes, lowers employee morale, and causes inefficiencies that lead to unanswered calls,...
Do you know how much status check calls are costing your BDC Here's the scoop: 24.56% of all calls are status checks,...
By benchmarking inbound and outbound calls separately, dealerships can identify areas for improvement and track key...
In this Volie Rally, we’re thrilled to introduce an upcoming four-part webinar series designed to show you practical...
When customers call your dealership, they’re not just looking for information—they’re seeking help and connection....
This is Volie Rally Episode #76. When customers call your dealership, they seek help—not frustration. High-performing...
In Volie Rally #75, Don Andres, author of Why Auto Service Departments Fail To Grow and owner of Auto SCT Consulting &...
In today’s automotive industry, staying connected with customers is more important than ever. But spam labeling can...
The role of BDC software for dealerships is crucial in developing a strategy for growth. This software helps streamline...
In Volie Rally #74, we’re showing how Dealer Identity ensures your calls reach customers without the “spam” label....
In Volie Rally #73, we're uncovering how call analytics algorithms impact your dealership’s call deliverability. Known...
Choosing the right dialer for your call center is a crucial decision that can significantly impact your business...
Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move...
Effective call center quality management is essential for delivering consistent, high-quality customer service. In an...
In Volie Rally #72, we’re discussing the "Free Caller Registry"—what it can and can’t do for your dealership. Many...
Welcome to Volie Rally #71! In this video, we're breaking down "5 Key Questions to Ask When Choosing Spam Protection for...
Welcome to Volie Rally #70! In this series on "call deliverability," we’re diving into how dealerships can ensure...
Episode #69 of the Volie Rally, Scott Davis, CEO of Volie, shares valuable insights from a recent call study on...
This Volie Session covered several key updates to enhance the customer experience and improve operational efficiency...
https://www.youtube.com/watchv=H8Zn9VCC7dg Based in Fort Myers, FL, James has been with Volie for over a year and a...
In this "Volie Rally" episode, we connect with Karl Figenshu, the BDC Manager at The Niello Company, to discuss the...
In today’s fast-paced business environment, selecting the right outbound call center software can be a game-changer....
Business Development Center quality management is the backbone of delivering consistent, exceptional customer service....
https://www.youtube.com/watchv=X9f4QDHR3qc In this Volie Rally, Antoine shares exciting updates, including new...
Finding the right inbound call center software is essential for any business looking to efficiently manage incoming...
As the automotive industry evolves, dealerships are increasingly focusing on streamlining operations and improving...
https://www.youtube.com/watchv=TfLvJJt9Ogw Welcome back to another Volie Rally! We’re excited to announce that Volie...
Call center performance management is a critical component of operational success. As customer expectations continue to...
While the TCPA may seem intimidating, compliance is manageable with the right knowledge and procedures in place. In this...
https://www.youtube.com/watchv=RwD9xS6Cnjc In this AutoSuccess Executive Spotlight interview, Jake Davis tackles a...
https://www.youtube.com/watchv=hd_U3V4zc1o Welcome to another Volie Rally! Today, we’re excited to introduce you to...
https://www.youtube.com/watchv=p1oykOis2xw In this insightful interview, Jonathan “JT” Torres from Mailgun shares...
https://www.youtube.com/watchv=7fz-_0zCdoo Welcome to the Volie Rally #63! Today, we’re excited to introduce Kayla...
Improving outbound call productivity is crucial to maintaining a successful business development center (BDC)....
When selecting call center software for your business, understanding the essential features that can streamline...
Running a successful dealership requires great cars, great service, and an outstanding customer experience. At the heart...
Welcome to our channel! In today’s video, we’re diving into the heart of the dealership: the Business...
In the ever-evolving customer service landscape, call blending has emerged as a powerful strategy to enhance customer...
https://youtu.be/3-n9qT_XwRQ Welcome to Episode #60 of the Volie Rally! Today, we’re joined by Josh Stevens to discuss...
Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data...
Effective call center monitoring ensures high-quality customer service and efficient operations. By tracking agent...
Welcome to Episode #58 of the Volie Rally! In today’s episode, Liza dives into the Campaign Attempt Management...
Integrating live chat sessions into BDC software streamlines online-to-offline engagement for faster, more efficient...
Our Chief of Staff, Jake Davis, offers his expertise on why calls are flagged as spam, dispelling common misconceptions...
Welcome to Volie Rally #56! We’re thrilled to have you here for another exciting session. Today, we have Jake and...
We’re delighted to have Liza Martenson, our VP of Customer Success, with us once again sharing her invaluable...
In this Volie Rally, our Vice President of Customer Success, Liza Martenson, joins us to share her knowledge regarding...
Real-time monitoring stands as a transformative tool in modern call centers, providing managers and agents with...
Welcome to the discussion on the Fixed Ops Round Table with Ted Ings and Scott Davis. This episode delves into the...
In episode #53 of the Volie Rally, host Jake presents a customer spotlight featuring Stephanie Rogers from White Family...
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