How Volie Changed Our Team Culture – Keryn Flanary

As BDC Director for Toyota and Subaru of Ann Arbor, Keryn Flanary discusses how Volie has transformed their operations. Before Volie, their team relied on the typical mundane Excel sheets and end-of-day check-ins. With Volie, they now have real-time tracking and the ability to jump in on calls, fostering a team-oriented culture.

Volie improved communication, reduced missed information, and boosted their call volume from 70-80 calls per day to 165. With a drop rate of just 2.5%, the team’s performance is clearer and more manageable. Keryn appreciates that Volie combines all the necessary tools into one platform, eliminating the need for additional CRM or software.

Thanks to leadership and Volie’s customer support, the transition was smooth, and the results speak for themselves: improved performance and a better team culture.