VOLIE RESOURCES

Many BDC leaders spend their days solving problems. A missed call here. A frustrated customer there. An appointment that...

Coaching has always been one of the most important responsibilities inside a dealership's BDC. Strong coaching improves...

Most dealerships measure success by the number of appointments set. However, appointments only create revenue when...

Most dealerships build BDC schedules around coverage consistency. Agents are distributed evenly throughout the day to...

Many dealerships measure service performance by the number of appointments set. At first glance, that makes sense. More...

Many dealership BDCs operate in reactive mode without realizing it. Calls come in, agents respond, appointments get...

Artificial intelligence continues to reshape dealership operations. As AI becomes more common inside the BDC, many teams...

Dealership technology stacks continue to grow. Many BDC teams rely on separate platforms for call tracking, reporting,...

Dealerships have more data than ever. Call reports, dashboards, and performance metrics fill the screen. At first...

Dealerships are not lacking data. However, many still struggle to turn that data into meaningful action. Most systems...

For many dealerships, service expansion feels like a gamble. Construction costs are high, uncertainty is everywhere, and...

In today’s automotive BDC, success is not about choosing better technology or better training. It is about aligning...

Dealerships track thousands of BDC calls every month. At first glance, that volume looks like progress. More calls...

Customer calls do not always start smoothly. Some begin with frustration. Others escalate as the conversation...

BDC managers spend hours reviewing calls each week. They listen, evaluate, and coach with the goal of improving...

Dealerships handle hundreds, sometimes thousands, of customer calls every month. On paper, performance often looks...

BDC managers want to coach their teams effectively. However, traditional coaching methods make that difficult. Managers...

Service BDCs track plenty of numbers. Calls. Appointments. Attempts. Hours logged. But not every metric drives...

Technology helps your BDC move faster. Culture determines how your customers feel. In automotive dealerships, the...

Hiring a new BDC agent is easy. Getting them productive quickly is the real challenge. In automotive dealerships, long...

Every service department tracks repair orders and revenue per RO. But there is a quieter metric that often goes...

Most dealerships have plenty of data. Call logs. Lead sources. Appointment counts. Response times. CRM activity reports....

Have you ever checked your BDC dashboards only to see your contact rate suddenly drop overnight, even though nothing...

When BDC contact rates decline, leaders almost automatically react. They review scripts. They schedule training. They...

Every service department tracks repair orders, hours per RO, and customer pay penetration, but there’s a silent...

Every service department tracks repair orders, hours per RO, and customer pay penetration, but there’s a silent...

In today’s dealership environment, most BDCs have access to more data than ever before. Call logs, lead sources,...

Hiring a new BDC agent is only the first step. How quickly that agent becomes confident, consistent, and productive...

In today’s automotive landscape, BDC success isn’t driven by technology or training, it’s driven by both, working...

In today’s service-driven industries, technology plays an essential role in efficiency, scheduling, and communication....

Most dealerships talk about earning loyalty in the service drive - great advisors, quality repairs, quick turnaround...

The most successful dealerships know that customer loyalty isn’t built on chance - it’s built on data. With BDC...

Businesses today are surrounded by technologies that promise faster communication, automated reminders, and streamlined...

When dealerships look for ways to increase appointment rates or boost customer satisfaction, the focus often falls on...

Every dealership wants a more efficient, data-driven Business Development Center. But few achieve the consistency, call...

If your dealership is waiting for customers to walk in before taking action, you’re already falling behind. In...

There’s a reason some dealerships grow faster than others. It’s not just about inventory, advertising, or...

Burnout isn’t just a buzzword—it’s a daily struggle for many BDC agents. The real issue isn’t the work itself....

If your BDC is still waiting for the phone to ring, you’re not just missing calls—you’re losing revenue,...

The rules of dealership growth are changing. In the past, BDC teams relied on simple numbers — like total calls made...

In the fast-moving world of automotive service and sales, BDCs are being asked to do more with fewer resources. While...

If your team is still waiting for the phones to ring, you’re already losing ground. The top-performing dealerships...

There’s a reason some dealerships grow faster than others, and it’s not just inventory, advertising, or...

Burnout isn’t just a buzzword; it’s a reality for many BDC agents today. What’s causing it It’s not the work....

If your BDC is still waiting for the phone to ring, you’re not just missing calls, you’re losing revenue,...

In the fast-changing world of dealership operations, tracking the wrong metrics can cost you. While most BDCs monitor...

In the high-stakes world of automotive service and sales, most BDCs are trying to do more with less. However, while...

Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But...

In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears. And as Kim, BDC...

BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and...