Volie 15: Reporting Upgrade

This Volie 15 introduces Volie’s new reporting framework, designed to deliver clearer insights, improved usability, and enhanced export capabilities. The new platform includes updated versions of key reports such as Inbound Queue Time, Agent Inbound Conversion, Agent Outbound Conversion, and Campaign Performance, along with trending metrics, leaderboards, and customizable filters. Users can download reports in multiple formats, schedule recurring report deliveries, and take advantage of a more consistent, reliable reporting experience as additional reports are migrated to the new framework in the coming weeks.