Volie 15: SMS and Pulse Updates

In this episode of Volie 15, Jake and Peter share two exciting updates now live in the Volie platform. First, agents can quickly acknowledge SMS messages with a new green checkbox—making it easier to handle simple replies like “sounds good” without needing to disposition. Then, Peter walks through the brand-new Pulse customizable dashboard, which gives managers a modernized way to track assessments, filter results, drill into flagged calls, and create actionable reports. Both features are available today, and users are encouraged to reach out to their Customer Success Reps for support or deeper training.