9X More Outbound Appointments with a Smarter BDC Strategy

In this Volie Rally, Scott Davis sits down with Kim Grubb of Joe Cooper Auto Group to discuss how her team achieved 9X more outbound appointments than their best pre-Volie performance, booking more than 2,200 outbound appointments and generating over $2.1 million in service revenue in a single month across nine dealerships.

Kim shares how prioritizing high-converting campaigns, leveraging OEM telematics leads, aligning agent incentives with dealership goals, and building a proactive outbound strategy transformed the BDC into a true profit center. Watch to learn the strategies and coaching techniques that drove record-breaking performance and sustainable growth.