Volie Rally

In this episode of Volie Rally, Jake Davis sits down with Ayleen from Jerry Seiner Automotive Group to discuss the real impact of voice AI on dealership BDC operations.

After implementing voice AI at two dealership locations, the team discovered some unexpected results. Rather than reducing inbound BDC call volume, AI actually increased the number of calls reaching their agents.

Jake and Ayleen break down the data, explore how IVR call routing impacts BDC performance, and discuss why ongoing optimization is essential for successful AI implementation.

Learn why voice AI isn’t a set-it-and-forget-it solution, how dealerships can improve call routing, and why human agents remain a critical part of the customer experience.

In this Volie Rally, Scott Davis sits down with Kim Grubb of Joe Cooper Auto Group to discuss how her team achieved 9X more outbound appointments than their best pre-Volie performance, booking more than 2,200 outbound appointments and generating over $2.1 million in service revenue in a single month across nine dealerships.

Kim shares how prioritizing high-converting campaigns, leveraging OEM telematics leads, aligning agent incentives with dealership goals, and building a proactive outbound strategy transformed the BDC into a true profit center. Watch to learn the strategies and coaching techniques that drove record-breaking performance and sustainable growth.

Katie is back on Volie Rally to break down the redesigned Manager Certification Course – and there’s a lot to be excited about. From a new “Ferris wheel” format that lets you join anytime, to a bigger focus on real Volie how-tos, reporting, and platform features, this update is all about helping leaders get more out of Volie. Whether you’re brand new or a power user, this course is designed to level up your knowledge, optimize how you use the platform, and uncover tools you didn’t even know existed. Plus, previous participants can jump back in at no cost. Catch the full breakdown and see what’s new.

In this episode of Volie Rally, Scott sits down with John Frasier, Fixed Ops Director at BMW of Louisville, to talk about what it really takes to rebuild a struggling service operation from the ground up. John shares how he stepped into a store that had been “bleeding from every place it could bleed,” tore down broken processes, rebuilt the team, and transformed the department into a profitable, customer-focused operation.

In this episode of Volie Rally, we sit down with James Jewhurst, Volie’s Director of Engineering, to talk about the evolution of our Dev Team, exciting product improvements, and what’s ahead as we continue to grow. James shares insights on strengthening infrastructure, rolling out new features, leveraging AI to move faster, and how customer feedback directly shapes the Volie app. Plus, we get to know the person behind the code – from family life and video games to visiting MLB ballparks. Tune in for a behind-the-scenes look at the strategy, leadership, and culture driving Volie forward.

Recently promoted Antoine Aube sits down with us again to talk about how his role has evolved since stepping into the engineering manager position. He and Summer discuss how the development team has changed, where Volie is headed next, and what’s driving innovation across the platform. From improving internal processes and empowering developers to push code with confidence, to launching a new reporting platform and embracing AI as a learning tool, Antoine shares what excites him most about the future.

They also tease a few sneak peeks of what to expect at NADA 2026 and in the coming months for the #1 BDC platform. At Volie, our development team continues to be the driving force behind meaningful change, helping move the company, and our customers, forward in the AI era.

Scott sits down with Sean O’Keefe of the Lia Auto Group to break down one of the biggest decisions dealers face today: when (and how) to expand service capacity. From adding 16 new bays and investing in technology to using hard metrics, improving technician efficiency, centralizing the BDC, and focusing on customer retention, this conversation dives deep into why fixed operations are becoming the most dependable growth engine for dealer groups and how to future-proof service departments in an uncertain market.

In this Volie Rally, Jake and Scott reflect on reaching 1,000 dealer rooftops on Volie’s core BDC platform and share the biggest lessons learned along the way. From the importance of being opinionated and standardizing strategy to pacing, reporting, training, and scaling responsibly, our hosts cover it all. Plus, where Volie fits in an AI-driven future and what’s ahead as we build toward the next phase of growth.

In this Volie Rally episode, Jake talks with Rob Grant, Fixed Operations BDC Manager at Cavender Auto Group. Rob explains how his team moved from manual spreadsheets and fragmented reporting tools to Volie, gaining visibility, efficiency, and accurate tracking. After launching in July, the transition went smoothly, and call pacing quickly rose from about 100 to 150 per agent, with a goal of 200 per day.

In this employee spotlight episode, Summer sits down with Keely Wong, a Customer Success Coach who brings nearly a decade of experience in the automotive industry to her new role at Volie. From selling and managing at luxury dealerships like Infiniti and Audi to transitioning into customer success, Keely shares how she turned her deep automotive background into a new chapter focused on helping dealers succeed through Volie’s platform.