Volie Rally

In this episode of Volie Rally, Scott sits down with John Frasier, Fixed Ops Director at BMW of Louisville, to talk about what it really takes to rebuild a struggling service operation from the ground up. John shares how he stepped into a store that had been “bleeding from every place it could bleed,” tore down broken processes, rebuilt the team, and transformed the department into a profitable, customer-focused operation.

In this episode of Volie Rally, we sit down with James Jewhurst, Volie’s Director of Engineering, to talk about the evolution of our Dev Team, exciting product improvements, and what’s ahead as we continue to grow. James shares insights on strengthening infrastructure, rolling out new features, leveraging AI to move faster, and how customer feedback directly shapes the Volie app. Plus, we get to know the person behind the code – from family life and video games to visiting MLB ballparks. Tune in for a behind-the-scenes look at the strategy, leadership, and culture driving Volie forward.

Recently promoted Antoine Aube sits down with us again to talk about how his role has evolved since stepping into the engineering manager position. He and Summer discuss how the development team has changed, where Volie is headed next, and what’s driving innovation across the platform. From improving internal processes and empowering developers to push code with confidence, to launching a new reporting platform and embracing AI as a learning tool, Antoine shares what excites him most about the future.

They also tease a few sneak peeks of what to expect at NADA 2026 and in the coming months for the #1 BDC platform. At Volie, our development team continues to be the driving force behind meaningful change, helping move the company, and our customers, forward in the AI era.

Scott sits down with Sean O’Keefe of the Lia Auto Group to break down one of the biggest decisions dealers face today: when (and how) to expand service capacity. From adding 16 new bays and investing in technology to using hard metrics, improving technician efficiency, centralizing the BDC, and focusing on customer retention, this conversation dives deep into why fixed operations are becoming the most dependable growth engine for dealer groups and how to future-proof service departments in an uncertain market.

In this Volie Rally, Jake and Scott reflect on reaching 1,000 dealer rooftops on Volie’s core BDC platform and share the biggest lessons learned along the way. From the importance of being opinionated and standardizing strategy to pacing, reporting, training, and scaling responsibly, our hosts cover it all. Plus, where Volie fits in an AI-driven future and what’s ahead as we build toward the next phase of growth.

In this Volie Rally episode, Jake talks with Rob Grant, Fixed Operations BDC Manager at Cavender Auto Group. Rob explains how his team moved from manual spreadsheets and fragmented reporting tools to Volie, gaining visibility, efficiency, and accurate tracking. After launching in July, the transition went smoothly, and call pacing quickly rose from about 100 to 150 per agent, with a goal of 200 per day.

In this employee spotlight episode, Summer sits down with Keely Wong, a Customer Success Coach who brings nearly a decade of experience in the automotive industry to her new role at Volie. From selling and managing at luxury dealerships like Infiniti and Audi to transitioning into customer success, Keely shares how she turned her deep automotive background into a new chapter focused on helping dealers succeed through Volie’s platform.

In this Volie Rally episode, Scott hosts Tully and Karl from the Niello Group to discuss how customer loyalty is built in the BDC, not the showroom. Tully explains that the BDC’s role is to drive customer retention through personal, caring outreach-calling customers 10–12 months after service to schedule their next visit, achieving answer rates above 80% and conversion rates exceeding 90%. Karl describes managing a small but highly effective team of 12 agents across 11 dealerships, emphasizing culture, teamwork, and creating a positive customer experience from the first call.

From training horses to leading in the automotive industry, Lucinda Stanley brings a wealth of experience and passion to her new role as an SDR at Volie. In this Volie Rally episode, she shares her journey, her perspective as a former Volie user, and why she believes so strongly in the platform. Plus, don’t miss the special appearance from her cat, Dirty Harry Catlahan, making his debut as Volie Rally’s first feline guest star!

In this episode of Volie Rally, we sit down with Tom Morin from Toyota and Subaru of Morristown to explore how his dealership has built a true culture of hustle and efficiency. From implementing two-man express teams that cut oil change times in half, to adopting cutting-edge technology like Sky Vision and UVI that streamline processes and boost sales, Tom shares how his team consistently delivers outstanding results. We also dive into how he motivates employees, reduces turnover, and creates an environment where speed, precision, and customer satisfaction come together. If you want to see what operational excellence looks like in action, this is a must-watch.