When Is the Right Time to Expand Service Capacity? -Lia Auto Group

Scott sits down with Sean O’Keefe of the Lia Auto Group to break down one of the biggest decisions dealers face today: when (and how) to expand service capacity. From adding 16 new bays and investing in technology to using hard metrics, improving technician efficiency, centralizing the BDC, and focusing on customer retention, this conversation dives deep into why fixed operations are becoming the most dependable growth engine for dealer groups and how to future-proof service departments in an uncertain market.