Practical Uses of AI for BDC Managers – Session 4

In the final session of our four-part series, Peter walks through a hands-on capstone project demonstrating how to build a custom GPT tailored for BDCs using dealership-specific data like staff directories, training manuals, and policy documents. He shows how to upload internal resources, configure prompts, and limit the GPT’s responses to only verified data—eliminating misinformation and hallucinations. The session emphasizes scalability, allowing dealerships to build persistent AI assistants that understand their unique operations without requiring daily re-prompting. Peter also previews Volie’s upcoming built-in knowledge base and digital assistant “Carlie,” designed to support BDC agents and customers with intelligent, contextual help. The walkthrough ends with a demo of testing the GPT and tips for deploying it across single or multi-store setups.