Introducing Volie’s New IVR and Hold Options

In this session, we’re unveiling four game-changing rollouts designed to enhance your dealership’s efficiency and elevate the customer experience:

New Hold Options- Save My Place in Line: Customers can now opt to save their spot and receive a callback from the next available agent, or they can choose to wait on hold. Text Message: Perfect for quick customer questions, this feature allows customers to begin a conversation via text instead of waiting on hold. Leave a Voicemail: Empower customers with the ability to leave a detailed message for follow-up.

Interactive Voice Response (IVR): Managing a phone tree has never been easier. Volie’s new IVR tool enables you to: Streamline all incoming call traffic. Visualize call flows with an intuitive interface. Create seamless paths for customers to connect with the right department or team member.

12-Week BDC Manager Certification Course: Launching in Q2, this course offers live sessions and independent study materials to certify and empower BDC managers.

Introducing Beamer: Stay informed with in-app notifications about new releases, feature updates, and fixes as you navigate Volie.

These updates showcase our commitment to supporting your dealership’s growth with tools and training that deliver real results. Watch now to learn how Volie is built to drive—not drive you crazy!