By benchmarking inbound and outbound calls separately, dealerships can identify areas for improvement and track key metrics like appointment conversions and call efficiency. A strong outbound call strategy empowers teams to engage customers on their terms, reducing time per appointment and driving better results while enhancing customer satisfaction.
In this Volie Rally, we’re thrilled to introduce an upcoming four-part webinar series designed to show you practical ways to harness AI, including large language models (LLMs), in your day-to-day dealership operations. Our philosophy is clear: AI is here to empower humans, not replace them. Our mission is to make Volie users more effective, productive, and impactful.
This is Volie Rally Episode #76. When customers call your dealership, they seek help—not frustration. High-performing BDCs answer the phones promptly and keep their promises, leading to satisfied customers and fewer missed opportunities.
In Volie Rally #75, Don Andres, author of Why Auto Service Departments Fail To Grow and owner of Auto SCT Consulting & Training, shares valuable insights on improving phone interactions in auto service departments.
In Volie Rally #74, we’re showing how Dealer Identity ensures your calls reach customers without the “spam” label. One of the biggest challenges businesses face is that carriers don’t recognize who owns a number or why calls are made.
In Volie Rally #73, we’re uncovering how call analytics algorithms impact your dealership’s call deliverability. Known as the “big black box,” these algorithms don’t recognize who owns a phone number or why calls are being made.
In Volie Rally #72, we’re discussing the “Free Caller Registry”—what it can and can’t do for your dealership. Many wonder why call reputation management is a paid service or why they can’t submit their own numbers for permanent protection.
Welcome to Volie Rally #71! In this video, we’re breaking down “5 Key Questions to Ask When Choosing Spam Protection for Your Dealership.” With spam labeling on the rise, it’s critical to choose a solution that truly protects your calls.
Welcome to Volie Rally #70! In this series on “call deliverability,” we’re diving into how dealerships can ensure their customers and prospects are more likely to answer their calls. In this video, we tackle a common misconception: “number swapping” as a solution for spam labeling issues. Swapping numbers won’t solve these problems—in fact, it may frustrate customers further.
Episode #69 of the Volie Rally, Scott Davis, CEO of Volie, shares valuable insights from a recent call study on effective BDC staffing strategies. He touches on the best times to focus your team’s efforts, which day sees the highest call volume, and a simple tip that could help increase your dealership’s opportunities. Watch the full video to learn how to optimize your staffing and make the most of your BDC operations.
BDC Built To Drive—Not Drive You Crazy!
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