• Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
VolieLogo_Reverse
  • Explore the #1 BDC Engine

    EXPLORE VOLIE

    Explore the pages below to dive into the amazing solutions that Volie offers your BDC.

    Evolve Your BDC With Volie
    BDC Process & Workflow Manager
    Data Management
    Smart Campaigns & Communications
    Bring Volie To Your 20 Group Meeting
    Get Certified In Service BDC Excellence

    ABOUT US

    We deliver software people love to use that makes it easy to communicate with their customers.

    Why Choose Volie?
    About Us
    Testimonials
    Our Partners
    Contact Us
    Visit Dealer Identity

    VOLIE INTELLIGENCE

    Built on AI and innovation, Volie Intelligence offers tools that deliver efficiency, insights, and results.

    PULSE Volie Intelligence
  • Learn
Schedule Demo
VolieLogo_Reverse
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
Volie logo
  • Explore the #1 BDC Engine

    EXPLORE VOLIE

    Explore the pages below to dive into the amazing solutions that Volie offers your BDC.

    Evolve Your BDC With Volie
    BDC Process & Workflow Manager
    Data Management
    Smart Campaigns & Communications
    Bring Volie To Your 20 Group Meeting
    Get Certified In Service BDC Excellence

    ABOUT US

    We deliver software people love to use that makes it easy to communicate with their customers.

    Why Choose Volie?
    About Us
    Testimonials
    Our Partners
    Contact Us
    Visit Dealer Identity

    VOLIE INTELLIGENCE

    Built on AI and innovation, Volie Intelligence offers tools that deliver efficiency, insights, and results.

    PULSE Volie Intelligence
  • Learn
Demo Volie
Volie logo
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
Volie Rally

Tips for Training Your BDC Team with Liza Martenson

volie
May 30, 2025

In a post-COVID world, how BDC teams operate has fundamentally changed, requiring a shift in how we approach training and support. This week, we spoke with Liza about what team leads can do to better guide their agents in an era focused on remote training. She emphasized the importance of allowing time for agents to adopt new policies and standards while leveraging tools like AI, which is becoming essential in the modern BDC. With resources available through Volie—such as Volie 15, training documents, campaign builders, and courses for managers and agents—teams can adapt more effectively. Volie’s Customer Success team is also available to help implement customized training processes that meet today’s evolving demands.


Call center agent holding clock to show time
The Time Factor: How Agent Productivity Drives BDC Success
Previous Article
Volie15 title: campaigns and compliance
Volie 15: Campaigns and Compliance
Next Article

BDC Built To Drive—Not Drive You Crazy!

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390

EXPLORE VOLIE

  • BDC Process & Workflow Manager
  • Data Management
  • Smart Campaigns & Communications
  • Why Choose Volie?
Schedule A Demo

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390

EXPLORE VOLIE

  • BDC Process & Workflow Manager
  • Data Management
  • Smart Campaigns & Communications
  • Why Choose Volie?
Schedule A Demo

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390
Schedule A Demo
© Copyright 2024 Volie. All Rights Reserved. Site Designed by Bedro Brand Box, LLC. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Privacy Policy
Terms Of Use
Privacy Policy
Terms Of Use

© Copyright 2024 Volie. All Rights Reserved. Site Designed by Bedro Brand Box, LLC.
This site is protected by reCAPTCHA and the Google Privacy Policy and
Terms of Service apply.

This site is protected from right-clicking. Please click anywhere on the screen to return to the site.
Hi there, it's the box of cookies...
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits, and for analytic and advertising purposes as described in our Privacy Policy. By clicking “Accept”, or continuing to use our website without changing your Cookie Settings via the link, you consent to the use of ALL the cookies.
Cookie SettingsAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT