Volie Rally

In Episode 9, Scott Davis talks about the importance of calling back the people you missed and how to manage your drop rate effectively.

Welcome to Volie Rally #8, where we have Volie’s CTO, Peter Sperry, teaching us behind the scenes how Volie cleans the data by deduping and normalizing.

Ever wondered how important good customer service is and how much impact it has on business success? Well, imagine how you would feel after an unpleasant interaction with a customer service agent; what decision would you make about the service […]

In today’s fast-paced business world, effective communication is crucial to stay ahead and meeting customer expectations. One way to do this is by ensuring that incoming and outgoing calls are managed efficiently, and this is where a call center solution […]

As the rate of competition increases in the automotive world, dealerships are always looking for ways to improve their customer service processes in order to retain their customers and acquire new ones who would remain loyal to their dealership brands. […]

In Episode #7, we have JulieAnn Falls, BDC Manager with Fred Beans Automotive Group. From day 1 of using Volie, JulieAnn had a strong focus on inbound calls, creating a better customer experience.

Welcome to the Volie Rally #6 where we talk with Liza Martenson about Campaign Prioritization

Volie Rally: Joe Cooper’s Service BDC In Episode #5, we have Kim Grubb, Director of Communication and Customer Success from the Joe Cooper Auto Group. Kim fills us in on her typical day in the life of running a Service […]

In episode #4, we discuss the differences between customer success and customer service

Diving into episode #3, we discuss why Dealer Identity was started and how we help those in automotive fix their calls from being labeled as SPAM or, worse, FRAUD.