Volie Rally

Ever wondered how important good customer service is and how much impact it has on business success? Well, imagine how you would feel after an unpleasant interaction with a customer service agent; what decision would you make about the service […]

In today’s fast-paced business world, effective communication is crucial to stay ahead and meeting customer expectations. One way to do this is by ensuring that incoming and outgoing calls are managed efficiently, and this is where a call center solution […]

As the rate of competition increases in the automotive world, dealerships are always looking for ways to improve their customer service processes in order to retain their customers and acquire new ones who would remain loyal to their dealership brands. […]

In Episode #7, we have JulieAnn Falls, BDC Manager with Fred Beans Automotive Group. From day 1 of using Volie, JulieAnn had a strong focus on inbound calls, creating a better customer experience.

Welcome to the Volie Rally #6 where we talk with Liza Martenson about Campaign Prioritization

Volie Rally: Joe Cooper’s Service BDC In Episode #5, we have Kim Grubb, Director of Communication and Customer Success from the Joe Cooper Auto Group. Kim fills us in on her typical day in the life of running a Service […]

In episode #4, we discuss the differences between customer success and customer service

Diving into episode #3, we discuss why Dealer Identity was started and how we help those in automotive fix their calls from being labeled as SPAM or, worse, FRAUD.

Number one is to manage the business customers are trying to give them.

Kicking off our new Volie Rally series, a weekly show to teach key insights, best practices and share success stories.