In this “Volie Rally” episode, we connect with Karl Figenshu, the BDC Manager at The Niello Company, to discuss the transformative effects of adopting Volie’s automotive BDC software for their centralized service team. Since implementing Volie in May, Niello has experienced remarkable growth, increasing their monthly appointments from 850 to nearly 3,900 by September—a fivefold improvement! Karl dives into how Volie’s software has streamlined operations, allowing their team to manage over 14,000 calls monthly while freeing service advisors to focus on customer needs in person.
