Volie Rally

Welcome to Volie Rally #70! In this series on “call deliverability,” we’re diving into how dealerships can ensure their customers and prospects are more likely to answer their calls. In this video, we tackle a common misconception: “number swapping” as a solution for spam labeling issues. Swapping numbers won’t solve these problems—in fact, it may frustrate customers further.

Episode #69 of the Volie Rally, Scott Davis, CEO of Volie, shares valuable insights from a recent call study on effective BDC staffing strategies. He touches on the best times to focus your team’s efforts, which day sees the highest call volume, and a simple tip that could help increase your dealership’s opportunities. Watch the full video to learn how to optimize your staffing and make the most of your BDC operations.

https://www.youtube.com/watch?v=H8Zn9VCC7dg Based in Fort Myers, FL, James has been with Volie for over a year and a half, helping customers achieve their goals. As a Customer Success Manager, he focuses on onboarding new clients, customizing the platform to suit their […]

In this “Volie Rally” episode, we connect with Karl Figenshu, the BDC Manager at The Niello Company, to discuss the transformative effects of adopting Volie’s automotive BDC software for their centralized service team. Since implementing Volie in May, Niello has experienced remarkable growth, increasing their monthly appointments from 850 to nearly 3,900 by September—a fivefold improvement! Karl dives into how Volie’s software has streamlined operations, allowing their team to manage over 14,000 calls monthly while freeing service advisors to focus on customer needs in person.

https://youtu.be/3-n9qT_XwRQ Welcome to Episode #60 of the Volie Rally! Today, we’re joined by Josh Stevens to discuss the essential aspects of the Telephone Consumer Protection Act (TCPA). We’ll cover the importance of setting up proper procedures and then following through […]

Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data Management. We’ll delve into the recent CDK cybersecurity attack and discuss what we can learn from a data breach. No […]

In episode #53 of the Volie Rally, host Jake presents a customer spotlight featuring Stephanie Rogers from White Family Dealerships.

Episode #51 introduces Samuel Davis, the technical founder and full-stack developer who leads efforts on crucial customer-facing screens like the communication center.

In Episode #50, Liza discusses the upgraded Enroller Run Page, emphasizing its availability across all enrollment types.