Volie Rally

Volie Rally: Joe Cooper’s Service BDC In Episode #5, we have Kim Grubb, Director of Communication and Customer Success from the Joe Cooper Auto Group. Kim fills us in on her typical day in the life of running a Service […]

In episode #4, we discuss the differences between customer success and customer service

Diving into episode #3, we discuss why Dealer Identity was started and how we help those in automotive fix their calls from being labeled as SPAM or, worse, FRAUD.

Number one is to manage the business customers are trying to give them.

Kicking off our new Volie Rally series, a weekly show to teach key insights, best practices and share success stories.