Focusing on Inbound with JulieAnn Falls from Fred Beans

Focusing on Inbound with JulieAnn Falls from Fred Beans

In Episode #7, we have JulieAnn Falls, BDC Manager with Fred Beans Automotive Group. From day 1 of using Volie, JulieAnn had a strong focus on inbound calls, creating a better customer experience. JulieAnn utilizes 3 big screens around the call center displaying the live dashboard, which shows every agents status – whether they are on a call, how long on call, how many appointments set etc. JulieAnn just had her 1 year anniversary using Volie and when she started, they were short of agents and had a 6-7% drop rate, now today the drop rate is 1.79%!