Volie 15

In this Volie 15 session, the team introduces an exciting new Communication Preferences feature, allowing agents to manage customer opt-outs with greater precision—by individual communication method and specific contact details. Additionally, the session revisits the Goals feature, empowering teams to set, track, and visualize performance targets through the agent dashboard and manager live dashboards. The video also announces a friendly team contest for June to boost call goal achievements. Tune in to learn how these updates can help optimize customer engagement and enhance team motivation!

Explore the latest updates to the Volie platform, including the launch of Pulse, a performance-enhancing feature for BDC teams, now available as a free trial through July 1. Learn how Pulse helps agents improve call quality and customer satisfaction. This video also introduces the powerful new VIN 2.0 integration, designed for better reliability and data control when syncing communications with VIN Solutions. Finally, gain clarity on Volie’s enhanced compliance settings for the federal Do Not Call (DNC) list, including automated filtering, override options for appointment-based calls, and new acknowledgment safeguards. Perfect for automotive BDC managers, CRM admins, compliance teams, and anyone using Volie to streamline dealership communications. Stay compliant, drive results, and make the most of Volie’s newest features.

In our very first Volie 15, Jake and Sadie discuss three new features to the platform: Campaign Inheritance, Federal DNC Compliance, and Agent Status.