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It is hard to manage a service BDC. Managing one successfully requires a ton of small victories to run the BDC profitably. Staffing the BDC has always been challenging. Labor shortages put a ton of upward wage pressure on you, […]

For years, a business development center (BDC) has been essential to the operations of an auto dealership. It sets the first impression for your customers about your business and directs how your day-to-day operational processes are managed. As the automotive […]

Inbound calls are the most popular opportunities in automotive businesses. Customers spend time and resources researching what they want. They are proactive in reaching out to you. It is then your responsibility to set up an appointment. However, managing dealership […]

Compared to many other industries around the globe, the automotive industry has been slow to make the switch to automation. However, many dealerships are seeing the benefits of it now and slowly starting to make the shift. If you are […]

Whether you have been in the automotive industry for a year or ten, you may be looking for ways to increase your auto dealership profitability. You may have tried some methods before, which may or may not have worked.  In […]

The modern contact center is a complex beast. To deliver excellent customer service, you need the right tools to help you manage the process. Here are some essential contact center tools that every contact center should have. A Powerful Call […]

In any customer service-oriented business, it’s essential to keep contact center agents from burning out. Burnout is a state of physical or emotional exhaustion that can lead to adverse work-related outcomes, such as decreased productivity, absenteeism, and job dissatisfaction.  Several […]

An automotive business development center, or BDC, handles inbound and outbound calls and internet leads for a dealership. One goal of the BDC is to set appointments for potential customers with the sales department. To be successful, there are a […]

A high turnover rate can be a big problem for any company, but it can be especially costly for call centers. Not only do you have to spend money on training new employees, but you also lose the valuable experience […]