Gerald Auto Groups Rise to #1 in the Region with Volie

Vicki Quaranta, BDC Manager at Gerald Auto Group, shares how Volie has revolutionized their operations across 14 rooftops. Before Volie, their team relied on paper lists and desk phones, with success dependent on agents’ integrity. But after adopting Volie, they gained real-time tracking, transparency, and the ability to measure key metrics. Their drop rate is a respectable 5.08% with the implementation of the software. Volie helped them improve their Subaru Starlink customer outreach, allowing them to contact guests faster than ever. Vicki praises Volie for making her a better manager and providing the tools to support her team’s growth. Her favorite feature? Listening to agent calls for coaching purposes. Hear more about Vicki’s testimonial in this week’s Volie Rally.