Why it is Important to Track Your Cost-per-Touch

Why it is Important to Track Your Cost-per-Touch

What is the Cost per Touch, and why is it important? Does my BDC make money or cost me money? In Episode #15, Alex Martenson explains the costs for a BDC agent to pick up the phone for an inbound call or make an outbound call. Tune in to learn how to optimize what your agents are doing.