Learn Agent Efficiency Metrics with Liza

Learn Agent Efficiency Metrics with Liza

In Episode #13 of the Volie Rally, we have Liza discussing one of her favorite reports, the Agent Efficiency Report. She covers some inbound and outbound call metrics the BDC Manager should look at at the individual level, such as ignores, average speed of answer, average talk time, and average wrap-up time. Listen to Liza’s metric recommendations to learn more.