How Volie Boosted The Niello Company’s BDC Performance By 5X

In this “Volie Rally” episode, we connect with Karl Figenshu, the BDC Manager at The Niello Company, to discuss the transformative effects of adopting Volie’s automotive BDC software for their centralized service team. Since implementing Volie in May, Niello has experienced remarkable growth, increasing their monthly appointments from 850 to nearly 3,900 by September—a fivefold improvement! Karl dives into how Volie’s software has streamlined operations, allowing their team to manage over 14,000 calls monthly while freeing service advisors to focus on customer needs in person.

The centralized dashboard and automated features, like follow-up text messages and call routing, have made the BDC more efficient and transparent, even allowing service managers to track individual campaign performance. With Volie, Karl and his team have become a core asset for Niello’s dealerships, creating 82% of the group’s service appointments. Tune in to learn how Volie has elevated customer service and productivity at Niello and the profound impact this software continues to make