• Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
VolieLogo_Reverse
  • Explore the #1 BDC Engine

    EXPLORE VOLIE

    Explore the pages below to dive into the amazing solutions that Volie offers your BDC.

    Evolve Your BDC With Volie
    BDC Process & Workflow Manager
    Data Management
    Smart Campaigns & Communications
    Bring Volie To Your 20 Group Meeting
    Get Certified In Service BDC Excellence

    ABOUT US

    We deliver software people love to use that makes it easy to communicate with their customers.

    Why Choose Volie?
    About Us
    Testimonials
    Our Partners
    Contact Us
    Visit Dealer Identity

    VOLIE INTELLIGENCE

    Built on AI and innovation, Volie Intelligence offers tools that deliver efficiency, insights, and results.

    PULSE Volie Intelligence
  • Learn
Schedule Demo
VolieLogo_Reverse
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
Volie logo
  • Explore the #1 BDC Engine

    EXPLORE VOLIE

    Explore the pages below to dive into the amazing solutions that Volie offers your BDC.

    Evolve Your BDC With Volie
    BDC Process & Workflow Manager
    Data Management
    Smart Campaigns & Communications
    Bring Volie To Your 20 Group Meeting
    Get Certified In Service BDC Excellence

    ABOUT US

    We deliver software people love to use that makes it easy to communicate with their customers.

    Why Choose Volie?
    About Us
    Testimonials
    Our Partners
    Contact Us
    Visit Dealer Identity

    VOLIE INTELLIGENCE

    Built on AI and innovation, Volie Intelligence offers tools that deliver efficiency, insights, and results.

    PULSE Volie Intelligence
  • Learn
Demo Volie
Volie logo
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
  • Home
  • Explore Volie
    • Evolve Your BDC
    • BDC Process And Workflow Operator
    • Data Manager
    • Smart Campaign Management
    • 20 Group Meetings
    • Certification
  • Intelligence
    • Pulse Volie Intelligence
  • Learn
  • About Us
    • Why Choose Volie?
    • About Us
    • Our Testimonials
    • Our Partners
    • Dealer Identity
  • Demo Volie
  • Login
BDC Strategy & Process

Don’t Fall Victim To These 5 BDC Mistakes

volie
August 15, 2023

Building a successful Business Development Center (BDC) can be a game-changer for your dealership. Steering clear of common pitfalls, however, is equally critical. As you structure your BDC, avoid these five common mistakes that hamper your growth and profitability.

  1. Relying on Desk Phones for Communications

It might seem like a small detail, but the hardware you choose can drastically affect your BDC’s productivity. Relying on traditional desk phones can be a serious impediment.

Desk phones are not built for efficiency in a fast-paced BDC environment. They require manual dialing and do not facilitate easy tracking or recording of calls. In an age where speed and efficiency are key, this outdated method can lead to unnecessary time wastage, poor customer service, and a lack of insight into your team’s performance.

Switch to an intelligent dialing system that automates and prioritizes calls based on campaign strategy and customer history. Platforms like Volie not only eliminate the downtime between calls but also provide rich insights into call patterns, helping you optimize operations.

  1. Using Spreadsheets for Managing Workflows

Spreadsheets may be great for specific tasks, but when it comes to managing your BDC workflows, they simply don’t cut it. Using spreadsheets for tracking leads, logging calls, or organizing data is manual, time-consuming, and prone to human error.

Spreadsheets provide limited visibility into team performance. As a BDC manager, you might struggle to understand who is accomplishing what, leading to missed opportunities and suboptimal performance.

Invest in a dedicated BDC platform that automates tasks, provides real-time visibility into operations, and integrates seamlessly with your other tools. This will not only free up your team’s time to focus on higher-value activities but also give you actionable insights into your BDC’s effectiveness.

  1. Lack of Real-Time Reporting

In the fast-paced world of automotive sales, having real-time data at your fingertips is crucial. Not having access to real-time reporting can leave you in the dark about your BDC’s performance and hinder your ability to make timely, data-driven decisions.

Choose a BDC platform that provides real-time reporting and analytics. This will help you track campaign conversion rates, monitor call patterns, identify bottlenecks, and adjust on the fly to maximize your team’s productivity and profitability.

  1. Running Campaigns with Dirty Data

Data is the lifeblood of your BDC. But all data is not created equal. Running campaigns on “dirty data” – outdated, inaccurate, or incomplete data – is a recipe for inefficiency and missed opportunities.

Dirty data can lead to wasted communications, poor customer service, and skewed campaign metrics. It can also damage your dealership’s reputation and trust with customers.

Make sure your data is clean, accurate, and up to date before launching any campaign. Use tools that can automatically clean, de-duplicate, and normalize data upon loading, ensuring your campaigns are reaching the right customers at the right time with the right message.

  1. Failing to Leverage Omnichannel Communications

Today’s customers interact with businesses through multiple channels – calls, emails, text messages, and more. If your BDC is not leveraging an omnichannel approach, you’re likely falling behind.

Failing to integrate all these channels into your communication strategy can lead to disjointed customer experiences and missed sales opportunities. Use an omnichannel BDC platform that seamlessly integrates calls, emails, SMS, and other channels. Such a platform should enable you to pick up conversations where you left off, irrespective of the channel, and provide a unified view of the customer’s communication history.

Steer clear of these five common BDC mistakes to maximize your team’s productivity, improve customer service, and drive your dealership’s growth and profitability. Remember, the right tools and technologies can make all the difference.


Volie Session Designs
The Volie Session - Real Numbers and Strategies to Manage Customer Defection
Previous Article
How To Double Your Auto BDC Productivity
How To Double Your Auto BDC Productivity
Next Article

BDC Built To Drive—Not Drive You Crazy!

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390

EXPLORE VOLIE

  • BDC Process & Workflow Manager
  • Data Management
  • Smart Campaigns & Communications
  • Why Choose Volie?
Schedule A Demo

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390

EXPLORE VOLIE

  • BDC Process & Workflow Manager
  • Data Management
  • Smart Campaigns & Communications
  • Why Choose Volie?
Schedule A Demo

JOIN OUR NEWSLETTER

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Facebook-f Twitter Linkedin
Email: [email protected]
Main: 239-201-4944
Support: 239-201-3390
Schedule A Demo
© Copyright 2024 Volie. All Rights Reserved. Site Designed by Bedro Brand Box, LLC. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Privacy Policy
Terms Of Use
Privacy Policy
Terms Of Use

© Copyright 2024 Volie. All Rights Reserved. Site Designed by Bedro Brand Box, LLC.
This site is protected by reCAPTCHA and the Google Privacy Policy and
Terms of Service apply.

This site is protected from right-clicking. Please click anywhere on the screen to return to the site.
Hi there, it's the box of cookies...
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits, and for analytic and advertising purposes as described in our Privacy Policy. By clicking “Accept”, or continuing to use our website without changing your Cookie Settings via the link, you consent to the use of ALL the cookies.
Cookie SettingsAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT