Webinar

In this Volie webinar, Scott Davis outlines strategies to improve inbound service call conversions by combining soft skills with actionable data. He emphasizes the importance of agent training, call scoring, and using precise dispositions to understand why calls succeed or fail. Key tactics include consistent appointment confirmations, callbacks for missed calls, reducing status checks, and managing agent wrap-up time and call answer speed. Davis advocates for structured coaching, data-driven decision-making, and maintaining a helpful customer-first mindset. The goal: optimize inbound performance to build a solid foundation for outbound growth.

In the final session of our 4 part series, Peter walks through a hands-on capstone project demonstrating how to build a custom GPT tailored for BDCs using dealership-specific data like staff directories, training manuals, and policy documents. He shows how to upload internal resources, configure prompts, and limit the GPT’s responses to only verified data—eliminating misinformation and hallucinations. The session emphasizes scalability, allowing dealerships to build persistent AI assistants that understand their unique operations without requiring daily re-prompting. Peter also previews Volie’s upcoming built-in knowledge base and digital assistant “Carlie,” designed to support BDC agents and customers with intelligent, contextual help. The walkthrough ends with a demo of testing the GPT and tips for deploying it across single or multi-store setups.

In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. Watch parts one and two to hear all about how LLMs work to understand language, context, tone, and text. In part three, Sperry demonstrates the best daily practices for making these LLM tools work for your BDC team. This episode is filled with interactive tips that you can begin implementing right away! When it comes to these LLMs, it is important to learn how to make them work for you, and avoid errors caused by “hallucinations”. Learn how to prompt, and watch AI perform magic with the tips you learn from Peter in part three and stay on the lookout for part four.

In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. In part one, he covered the basics of Large Language Models (LLMs), and explained how they’re trained on multiple datasets and can understand language context, tone, and text. In part two, Sperry expands on some of the lesser-known features of the most popular LLMs available to the public and how they can improve role-playing agent training scenarios. AI can support your BDC by generating smart, on-brand rebuttal responses in real time. From handling objections to keeping leads engaged, learn how AI empowers your team to respond faster, stay consistent, and close more conversations with confidence. Stay ahead as AI continues to transform the industry and secure your spot for part three.

In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. In part one, he covers the basics of Large Language Models (LLMs), explaining how they’re trained on multiple datasets and can understand language context, tone, and text. While LLMs like ChatGPT have rapidly gained popularity, the race among AI platforms, such as Claude for creatives, is intensifying. Sperry discusses the importance of properly training the LLM of your choice to improve output. He also previews Volie’s Pulse, an AI call evaluation tool that can assist BDC teams in their training efforts. Other tips and tricks shared include using AI to refine prompt patterns and generating training materials, FAQs, and objection rebuttals. Don’t get left behind in the ever-growing world of AI innovation. Interested to hear more? Be sure to sign up for part two to be ahead of the curve.