Volie Session

In this long-awaited Volie Session, we’re looking ahead at the future of Volie and how AI, intelligence, and new technology are shaping the platform. The team shares what’s coming across Carlie, Pulse Volie Intelligence, reporting, integrations, and the new Communication Center, along with Volie’s broader vision for bringing AI and people together to help dealerships communicate more effectively and efficiently.

See how Carlie will support dealership teams with AI-powered customer conversations, what’s next for Pulse and revenue recovery, and how new reporting, workflow, and consent management tools will give dealers greater visibility and control. Plus, get a look at the upcoming Volie roadmap and hear answers to customer questions during the live Q&A.

In this session, we’re unveiling four game-changing rollouts designed to enhance your dealership’s efficiency and elevate the customer experience:

New Hold Options:
Save My Place in Line: Customers can now opt to save their spot and receive a callback from the next available agent, or they can choose to wait on hold.

Text Message: Perfect for quick customer questions, this feature allows customers to begin a conversation via text instead of waiting on hold.

Leave a Voicemail: Empower customers with the ability to leave a detailed message for follow-up.

Interactive Voice Response (IVR):
Managing a phone tree has never been easier. Volie’s new IVR tool enables you to:
Streamline all incoming call traffic.
Visualize call flows with an intuitive interface.
Create seamless paths for customers to connect with the right department or team member.

12-Week BDC Manager Certification Course:
Launching in Q2, this course offers live sessions and independent study materials to certify and empower BDC managers.

Introducing Beamer:
Stay informed with in-app notifications about new releases, feature updates, and fixes as you navigate Volie.

These updates showcase our commitment to supporting your dealership’s growth with tools and training that deliver real results. Watch now to learn how Volie is built to drive—not drive you crazy!

In this session, Peter and Liza join us with some of our biggest announcements on the platform yet.

Introducing Pulse: Volie’s AI-powered call assistant. This is the first major installment under Volie Intelligence suite. Pulse will listen to every call coming into your BDC and score it based on communication between the agent and customer. Potential issues will be flagged for review at the BDC manager’s discretion. Some customers are eligible for a free trial period beginning Monday, May 19th.

Missed calls now expire from the queue after a set number of days if chosen. Missed calls can now be defined by “agent drop”, “customer drop”, or “voicemail”, and can appear in the queue selectively based on type.

A new dashboard, nicknamed “Big Board”, that is specifically formatted for a TV display and shows activity in your account in real time.

“Agent bump” alerts agents if they have sat on a page for an extended period without engaging in the call. This feature is completely customizable between duration, screen display and color.

Unlimited number of dispositions per phone call possible through the addition of the “save” button on phone call record.

Last but not least, customers who use Reynolds for DMS, we are RCI certified and will be turning on integration at your request. Contact your rep to do this.

This Volie Session covered several key updates to enhance the customer experience and improve operational efficiency within Volie. One of the highlights was Campaign Inheritance, a feature that simplifies updating communication sequences.

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