Volie Rally

Welcome to Episode #29 of the Volie Rally introducing Madi Reed, customer success manager. Madi has been with Volie for 1 year and she helps train and manage customer accounts.

Welcome to Episode #28 of the Volie Rally. This episode is the final part of a three-part series where Jake is hosting Kyle Disher with Revdojo.com,

Welcome to Episode #27 of the Volie Rally. This episode is part two of a three-part series where Jake is hosting Kyle Disher with Revdojo.com, where they are role-playing different types of calls that the sales, BDC, internet, or managers make or take throughout the day

The competitive world of auto sales and service demands constant evolution and adaptation. As market dynamics shift and consumer behaviors evolve, car dealership profitability becomes a key focal point for many business leaders in the industry.

Welcome to Episode #26 of the Volie Rally. This episode is part one of a three-part series where Jake is hosting Kyle Disher with Revdojo.com, where they are role-playing different types of calls that the sales, BDC, internet, or managers make or take throughout the day.

In Episode #24 we have Kim Grubb with Joe Cooper Auto Group celebrating a one-year anniversary using Volie. Kim’s best month before Volie was 250 outbound appointments, and this month on Volie, they not only beat it but tripled it with 753 appointments, and the month isn’t over yet.

In Episode #23, Jake and Scott cover 6 Benchmark numbers and stats to aim for to make your BDC profitable and efficient. Listen to the Rally to hear all the important benchmarks to set for your BDC and find out how to make improvements.

In Episode #22 of the Volie Rally we have JK with Maplewood and Inver Groove Toyota share how her day to day has evolved since implementing Volie. Spending most of her day living in the “live dashboard” she is able to see agent status, hold times, and more while not being tied to her desk.

In Episode #21, we have Tony Glaser with Recall Masters discussing how he doubled his efficiency using his WINS program, which aims to motivate agents. His WINS method promotes solid communication with consumers, involving a ranking system rating from 1-5, aiming for a win at a 4 or unicorn at a 5.

In episode #20, we answer, “Should you leave a voicemail”? While comparing the outbound calling stats for leaving a voicemail, no voicemail, and when the customers answered, the answer is yes, you should leave a voicemail. Having looked at 6.8 million calls, leaving a voicemail is backed up by the data. Always remember, positive interaction will convert.