Volie Rally

In Episode #17 of the Volie Rally, Scott and Jake discuss key insights into BDC drop rates and missed calls. It is important to remember that people calling in are trying to do business with you. The data shows that 62.8% of people who drop do not call back within seven days. Of those people, 74% had previous appointments in the DMS. Make it a goal to empty the callback queue every day.

What is the Cost per Touch, and why is it important? Does my BDC make money or cost me money? In Episode #15,

In Episode 14 of the Volie Rally, we are announcing our approval by General Motors (GM) as a participating

In Episode #13 of the Volie Rally, we have Liza discussing one of her favorite reports, the Agent Efficiency Report. She covers some inbound and outbound call metrics the BDC Manager should look at at the individual level,

In Epidsode #12 of the Volie Rally we had the opportunity to host JD Musick with North Georgia Toyota, a customer success story from a high performing single store discussing how they are able to operate like the big stores.

In Epidsode #11 we have Scott Davis giving a quick overview of how replacing desk phones with Volie

In Episode #10 of the Volie Rally, we have Sadie Timmons, a customer

In Episode 9, Scott Davis talks about the importance of calling back the people you missed and how to manage your drop rate effectively.

Welcome to Volie Rally #8, where we have Volie’s CTO, Peter Sperry, teaching us behind the scenes how Volie cleans the data by deduping and normalizing.

Ever wondered how important good customer service is and how much impact it has on business success? Well, imagine how you would feel after an unpleasant interaction with a customer service agent; what decision would you make about the service […]