Volie Rally

Do you know how much status check calls are costing your BDC? Here’s the scoop: 24.56% of all calls are status checks, and while 63% of them successfully connect to a service advisor, 37% leave unanswered, wasting time and resources.

So, what’s the solution? You can’t eliminate status check calls but can minimize their impact. Monitor these calls by service advisor and implement systems that efficiently route customers to the right resource. Let’s streamline this process, reduce costs, and keep customers happy.

For actionable tips on handling status check calls, tune in to this Volie Rally session!

By benchmarking inbound and outbound calls separately, dealerships can identify areas for improvement and track key metrics like appointment conversions and call efficiency. A strong outbound call strategy empowers teams to engage customers on their terms, reducing time per appointment and driving better results while enhancing customer satisfaction.

In this Volie Rally, we’re thrilled to introduce an upcoming four-part webinar series designed to show you practical ways to harness AI, including large language models (LLMs), in your day-to-day dealership operations. Our philosophy is clear: AI is here to empower humans, not replace them. Our mission is to make Volie users more effective, productive, and impactful.

This is Volie Rally Episode #76. When customers call your dealership, they seek help—not frustration. High-performing BDCs answer the phones promptly and keep their promises, leading to satisfied customers and fewer missed opportunities.

In Volie Rally #75, Don Andres, author of Why Auto Service Departments Fail To Grow and owner of Auto SCT Consulting & Training, shares valuable insights on improving phone interactions in auto service departments.