Volie Rally

In this episode of Volie Rally, we talk with Tanlla Rodriguez, one of the BDC Managers at Bean Auto Group, about her experience in the recent Volie 20 group session. Tanlla reflects on how the group allowed her to connect with peers outside her market for the first time, share real BDC challenges, and walk away with actionable ideas—like turning TIS alerts into text campaigns.

“It was a great opportunity,” she says. Beyond gaining insights into the automotive BDC industry, she also formed lasting professional relationships. The connections she made through Volie became a valuable resource she didn’t have access to before. If you manage a BDC or work in dealership call center operations, this episode offers a fresh perspective on how peer collaboration can drive performance and innovation.

Big news from this week’s episode of Volie Rally! We’re launching a brand new live webinar series called “Volie 15”, starting May 8. Hosted by Jake Davis and Sadie Timmons, this bi-weekly show will spotlight new product launches and hidden features of the Volie platform — all in under 15 minutes.

Catch it live every other Thursday, and don’t worry if you miss it — replays will be available the next day on the Volie website.

Be on the lookout for signup information via email. We hope to see you there!

In this week’s Volie Rally, we had the opportunity to sit down with one of our own: Pearson Timmons. A friendly face for some of our viewers, Timmons was originally a member of the Customer Success department who has transitioned into a sales role. From reports and campaign assistance to pitching the product, there are not many people with more knowledge of what Volie has to offer. Because of his prior position, Pearson has the unique skill set to set him apart from other members of the sales world. Advice to others thinking of making the jump? Pearson says “Go for it!” and learn as much as you can to make the transition as smooth as can be. When you love what you sell, it is easy to be successful. Tune in to hear more from our universally adored Account Executive.

The Manager Certification Course, designed by Liza Martenson and Katie Miller, offers a comprehensive training experience for service BDC managers. Drawing from their extensive daily work with BDC managers, they aim to provide valuable resources beyond Volie platform guidance. The course, which requires a commitment of just 2 hours per week, covers key topics such as building a high-performance culture, communication strategies, campaign creation, KPI and performance optimization, as well as industry standards and Volie’s best practices.

As BDC Director for Toyota and Subaru of Ann Arbor, Keryn Flanary discusses how Volie has transformed their operations. Before Volie, their team relied on the typical mundane Excel sheets and end-of-day check-ins. With Volie, they now have real-time tracking and the ability to jump in on calls, fostering a team-oriented culture.

Volie improved communication, reduced missed information, and boosted their call volume from 70-80 calls per day to 165. With a drop rate of just 2.5%, the team’s performance is clearer and more manageable. Keryn appreciates that Volie combines all the necessary tools into one platform, eliminating the need for an additional CRM or software.

Thanks to leadership and Volie’s customer support, the transition was smooth, and the results speak for themselves: improved performance and a better team culture.