Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move forward, it’s essential to keep an eye on the biggest contact center trends shaping the industry. From advanced technologies to evolving customer expectations, these […]
Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt follow-up with the right message […]
You’re not closing as many leads as you want, but you can’t figure out how to improve the situation. Your sales team is jumping on hot leads and setting follow-up reminders in the CRM, but your closing ratio is still […]
Clean, organized data will help you achieve more productivity and revenue from your BDC. You may not even realize your data is dirty, or disorganized. That’s because mess and decay happen gradually, over time. For example, it’s estimated that up to […]
If you have an internal BDC but aren’t measuring performance properly, you’re likely missing out on opportunities to improve profitability. Following are a few questions and some action points to help you generate increased profitability through your BDC. As a […]
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