When a customer calls your dealership, they expect quick and helpful service. Managing BDC dropped calls is essential for improving customer satisfaction and retention. A high BDC drop rate means missed opportunities and lost revenue. By optimizing BDC inbound calls and following up with BDC outbound calls, dealerships can improve response times, reduce lost leads, and increase service appointments. This blog explores how monitoring dropped calls can help your dealership boost customer loyalty and business growth.
