When customers call your dealership, they’re not just looking for information—they’re seeking help and connection. Whether they’re reaching out via BDC inbound calls to schedule an appointment or check service hours, or you’re making BDC outbound calls to follow up, […]
The role of BDC software for dealerships is crucial in developing a strategy for growth. This software helps streamline operations, improve customer service, and increase sales efficiency, making it an essential tool for modern dealerships. As more dealership interactions move […]
Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move forward, it’s essential to keep an eye on the biggest contact center trends shaping the industry. From advanced technologies to evolving customer expectations, these […]
Effective call center quality management is essential for delivering consistent, high-quality customer service. In an environment where every interaction can shape a customer’s perception of your brand, making sure that your agents meet and exceed quality standards is critical. As […]
Call center performance management is a critical component of operational success. As customer expectations continue to rise, organizations must continuously refine their processes, train and develop their agents, and stay ahead of the competition. Call centers are the frontline of […]
Running a successful dealership requires great cars, great service, and an outstanding customer experience. At the heart of this experience are your Business Development Center (BDC) agents, who manage high call volumes and meet rising customer expectations. However, the increasing […]
In the ever-evolving customer service landscape, call blending has emerged as a powerful strategy to enhance customer and BDC agent experiences. But what exactly is blended calling, and why is it considered a good idea? Understanding Call Blending Call blending […]
An efficient and successful Business Development Center (BDC) is critical for optimizing dealership profitability in the fast-paced car sales and service world. A well-managed BDC may improve customer engagement, schedule more service appointments, create quality leads, and boost revenue. In […]
In the highly competitive automotive sector, increasing the efficiency of your Business Development Center (BDC) is critical for success. A well-managed BDC may greatly increase lead production, customer engagement, and overall dealership profitability. In this article, we will look at […]
Building a successful Business Development Center (BDC) can be a game-changer for your dealership. Steering clear of common pitfalls, however, is equally critical. As you structure your BDC, avoid these five common mistakes that hamper your growth and profitability. Relying […]
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