BDC agents in an automotive service BDC environment face rejection every day. But here’s the thing: “no” doesn’t mean never—it often just means “not right now.” Understanding that difference can help increase appointment conversions and improve morale across your call center.
Voicemails are often overlooked in outbound campaigns, but they can be a game-changer for automotive BDCs. Many businesses hesitate to have their agents leave voicemails, assuming they won’t make a difference. However, the data tells a different story. Implementing a strategic voicemail approach can improve customer engagement, increase callbacks, and drive more service appointments.
Recent data from a two-year study compared a control group of service customers to those who were actively contacted and spoken to. The results? A 52% lift in business from those who received outbound communication. The data proves that doing nothing is not an option if you want to maximize your service revenue.
A poor BDC manager weakens processes, lowers employee morale, and causes inefficiencies that lead to unanswered calls, long wait times, lost business, and high employee turnover.
When customers call your dealership, they’re not just looking for information—they’re seeking help and connection. Whether they’re reaching out via BDC inbound calls to schedule an appointment or check service hours, or you’re making BDC outbound calls to follow up, […]
The role of BDC software for dealerships is crucial in developing a strategy for growth. This software helps streamline operations, improve customer service, and increase sales efficiency, making it an essential tool for modern dealerships. As more dealership interactions move […]
Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move forward, it’s essential to keep an eye on the biggest contact center trends shaping the industry. From advanced technologies to evolving customer expectations, these […]
Effective call center quality management is essential for delivering consistent, high-quality customer service. In an environment where every interaction can shape a customer’s perception of your brand, making sure that your agents meet and exceed quality standards is critical. As […]
Call center performance management is a critical component of operational success. As customer expectations continue to rise, organizations must continuously refine their processes, train and develop their agents, and stay ahead of the competition. Call centers are the frontline of […]
Running a successful dealership requires great cars, great service, and an outstanding customer experience. At the heart of this experience are your Business Development Center (BDC) agents, who manage high call volumes and meet rising customer expectations. However, the increasing […]
BDC Built To Drive—Not Drive You Crazy!
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