Calling Customers? Remember, “No” Could Be “Not Right Now”

Being a BDC agent is hard work—you hear “no” all the time. But remember, a “no” often means “not right now.” We analyzed 25 million calls through Volie and found that 26.86% of customers who said “no” still visited the dealership within 120 days. Service is a guaranteed transaction; it just might not happen with you at that moment. Keep working those “no’s,” knowing they still hold value. Don’t take it personally—you’re making an impact even when it feels like you’re not. This is a reminder to stay consistent and confident in rejection and find value in every conversation!