Explore the pages below to dive into the amazing solutions that Volie offers your BDC.
We deliver software people love to use that makes it easy to communicate with their customers.
Explore the pages below to dive into the amazing solutions that Volie offers your BDC.
We deliver software people love to use that makes it easy to communicate with their customers.
In Episode #7, we have JulieAnn Falls, BDC Manager with Fred Beans Automotive Group. From day 1 of using Volie, JulieAnn had a strong focus on inbound calls, creating a better customer experience. JulieAnn utilizes 3 big screens around the call center displaying the live dashboard, which shows every agents status – whether they are on a call, how long on call, how many appointments set etc. JulieAnn just had her 1 year anniversary using Volie and when she started, they were short of agents and had a 6-7% drop rate, now today the drop rate is 1.79%!
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