6 Benchmark Numbers & Stats You Need to Know For Your Dealership

6 Benchmark Numbers & Stats You Need to Know For Your Dealership

In Episode #23, Jake and Scott cover 6 Benchmark numbers and stats to aim for to make your BDC profitable and efficient. Listen to the Rally to hear all the important benchmarks to set for your BDC and find out how to make improvements.

Agent Efficiency – make all your agents look like your best agents!

Drop Rate – Making people happy who are trying to do business with you 

Call Back % – Needs to be 100%, empty the queue every day 

Inbound – Outbound – or Both? Benchmark separately 

Answer Rates – Check lines for Potential Spam labeling 

Conversion Rates – Aim for 30% scheduled appointments