The Volie Session 2 – With David Kain

Welcome to the Volie Session

Welcome to the second Volie Session, where we sit down with automotive industry leader David Kain to learn tips to help our customers improve their operations.

Topics discussed:

• With inventory for new vehicles projected to be low for the next year or so, what can dealers say or do for clients to keep them engaged? – 5:06 
• When talking with clients on the phone how much leeway do you think you should give representatives to wing it or play it by ear? – 19:16 
• Can BDC agents do it all or is it best to separate by skill set – Sales or Service? What skills are essential in todays workplace to be successful? – 33:20 

Kain University: kainuniversity.com