OUR TESTIMONIALS

We’re so confident your dealership BDC will succeed with Volie that we guarantee it! Don’t just take our word for it; read our recent reviews.

“The speed and accuracy of Volie have helped our team score #1 with our manufacturer for retention, OSR, and maintenance.”

Vicki Quaranta
Service BDC Director | Gerald Automotive Group  

“Volie has been a game-changer for our business. Scaling used to be a constant struggle, but since adopting Volie, we’ve experienced unprecedented growth.”

Meaghan Cooper
CEO, Infocus

“If you’re running a BDC, you need Volie. If you don’t have Volie, you are blind to what is happening in your BDC.”

Lou DiMattia | COO Cherry Hill Imports

“Volie makes it easier to have intelligent conversations with our customers.”

Don Nicol
Serpentini Chevrolet

“I love the accountability and having the ability to set and monitor realistic goals for our BDC.”

Thomas Murphy
Service BDC and Remote Services Manager Ford Country

“The speed and accuracy of Volie have helped our team score #1 with our manufacturer for retention, OSR, and maintenance.”

Vicki Quaranta
Service BDC Director | Gerald Automotive Group

“Before Volie, our agents would do 100 total calls a day, including inbound calls. We are still taking inbound calls while now totaling over 200 outbound attempts per agent per day with Volie.”

Jenn Holley BDC Manager Ed Morse Auto Group

“Having one tool to use for inbound and outbound calls has truly made our department more functional.”

Casandra Patterson
Service BDC Manager Arlington Toyota

“From the moment my group started using Volie, I was struck by its user-friendly interface and intuitive design. The learning curve was remarkably smooth, allowing us to adapt and integrate it into our daily workflow quickly. The software’s attention to detail and thoughtful features, especially with the reporting, has significantly enhanced productivity and efficiency in our BDC.”

Alicia Powell
Service BDC Manager Mark Jacobson Toyota

“Volie makes it easier to have intelligent conversations with our customers.”

Don Nicol
Serpentini Chevrolet

“We have been very happy with Volie since moving to their platform at the beginning of 2022. They are continually evolving their system to provide timely vehicle service information, making our call centers more efficient. We are scheduling more appointments than we ever did with other call management platforms.”

Richard Danahy
Executive Director of Fixed Operations Ed Morse Auto Group

“Volie platform’s remarkable efficiency and standardized processes have not only streamlined our operations but also provided us with a clear, at-a-glance view of client performance. Thanks to Volie, we’ve tripled in size, and our success is a testament to its incredible impact on our ability to navigate and expand in the market.”

Meaghan Cooper
CEO, Infocus

“We have created new ways to target and market to customers, generated workflows that are consistent, and have found truth in statistics that help us to coach and improve daily.”

Erica Ortiz
Service Director Toyota of Tampa Bay

“Partnering with Volie two and a half years ago has been proven to be one of our best decisions in building our Service BDC. We have created new processes and accomplished goals beyond our expectations.”

Vicki Quaranta
Service BDC Director | Gerald Automotive Group

“We have set forth a Gold Standard with handling our guests efficiently and productively since implementing Volie.”

Thomas Murphy
Service BDC and Remote Services Manager Ford Country

“We have increased productivity by 150%+++ since implementing Volie.”

Joua “JK” Vazquez | Service BDC Manager Maplewood Toyota

“Since starting with Volie, we have increased our rank by 22 spots and look to increasing this even more in the upcoming 2024 year.”

Casandra Patterson
Service BDC Manager Arlington Toyota

“We have increased our appointment calls and accountability.”

Don Nicol
Serpentini Chevrolet

“Volie gives me the ability to see in real-time what impact we are having and to plan how we can continue to grow our business. Measuring metrics that show and hold performance accountability is vital in a call center environment. It also helps us to understand what is/isn’t working, and we can better coach for success based on those results.”

Erica Ortiz
Service Director Toyota of Tampa Bay

“We are able to take care of our customers without feeling rushed, resulting in happier customers.”

Michelle Portzer
Service Reservations Gaudin Ford

“Bringing Volie into our fixed operations call center was one of the best decisions we have made - as our 20% increase in productivity with less staff this year has proven.”

Kim Grubb
9 Store Centralized BDC Ford, Lincoln, Chevy, BMW, MINI

“Outbound Campaigns- I love that we can just be fed the calls and can track multiple facets of this process. Having it be located in one space makes our lives easier and more productive.”

Thomas Murphy
Service BDC and Remote Services Manager Ford Country

“Favorite feature is the automation. Having outbounds be fed automatically to agents when they’re finished with an inbound has increased productivity. The call screen view is user friendly and quickly displays pertinent information to the agents, making them more efficient when calling customers.”

Joua “JK” Vazquez
Service BDC Manager Maplewood Toyota

“I wholeheartedly recommend Volie to anyone in the industry seeking powerful, user-friendly, and reliable software. It has undoubtedly become an indispensable tool in my team’s success, and I am excited about the positive impact it will continue to have in our dealership.”

Alicia Powell
Service BDC Manager Mark Jacobson Toyota

“Volie is truly a "partner" to my call center - customer support is the best in the fixed operations world and our production just keeps increasing with continual upgrades to the program always a step ahead.”

Kim Grubb 9 Store Centralized BDC Ford, Lincoln, Chevy, BMW, MINI

“We would not have been able to grow and do what we are doing in our BDC without Volie.”

Jenn Holley
BDC Manager Ed Morse Auto Group

“Volie has been an integral key to our growth this past year, I cannot imagine operating a fixed operations call center without them.”

Kim Grubb
9 Store Centralized BDC Ford, Lincoln, Chevy, BMW, MINI

“With Volie, we are able to manage our missed calls by calling them back quickly and setting up more appointments .”

Michelle Portzer
Service Reservations Gaudin Ford

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