The Niello Company, a legacy auto group in Sacramento, California, successfully launched a centralized service BDC with Volie, improving efficiency and customer experience across its 10 dealership rooftops and body shop. Representing luxury brands such as Porsche, Audi, BMW, Jaguar Land Rover, Volvo, Acura, and Volkswagen, Niello recognized the need to centralize service operations for better call management, appointment scheduling, and overall customer service.
