Dealership BDC improvement

BDC success metrics are changing—and fast. Thanks to AI call intelligence tools like Volie’s Pulse, top dealerships are moving beyond basic reports and surface-level KPIs. Instead, they’re tapping into deeper, more actionable insights that redefine what success looks like in the modern automotive BDC. If your team is still measuring success the old-fashioned way, you might be missing major opportunities to improve performance, customer satisfaction, and revenue.
Here’s how AI is reshaping automotive BDC metrics—and why it matters for your dealership’s future.