Agent pay plans

Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked as “Spam Likely” or “Scam Risk”? It’s more than just an inconvenience—it’s lost revenue, frustrated customers, and a tarnished reputation.
Spam labels are becoming a major roadblock for dealerships, and ignoring them could cost you thousands in missed opportunities. In this blog, we’ll break down the hidden costs of spam labels and show you how Dealer Identity by Volie helps keep your dealership’s calls trusted and answered.

In the world of dealership operations, the service lane is more than just a revenue stream; it’s the frontline of customer connection. While most BDC strategies focus on chasing sales leads, savvy dealerships are realizing that the real power lies in service. Your service BDC is the pulse of ongoing engagement, the steady rhythm that keeps customers coming back, long after the ink on their sales contract has dried. Here’s how leading dealerships are using service BDCs to strengthen relationships and create lifelong loyalty.

A metrics-based pay plan transformed this BDC by focusing on scheduled appointments, outbound calls, and agent behaviors—fueling measurable growth.