Practical Uses of AI for BDC Managers – Session 1

In this four-part webinar series, Peter Sperry, CTO at Volie, explores the use of AI in BDC. In part one, he covers the basics of Large Language Models (LLMs), explaining how they’re trained on multiple datasets and can understand language context, tone, and text. While LLMs like ChatGPT have rapidly gained popularity, the race among AI platforms, such as Claude for creatives, is intensifying. Sperry discusses the importance of properly training the LLM of your choice to improve output. He also previews Volie’s Pulse, an AI call evaluation tool that can assist BDC teams in their training efforts. Other tips and tricks shared include using AI to refine prompt patterns and generating training materials, FAQs, and objection rebuttals. Don’t get left behind in the ever-growing world of AI innovation. Interested to hear more? Be sure to sign up for part two to be ahead of the curve.