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STOP GUESSING AND START MEASURING YOUR BDC'S METRICS

10 METRICS YOUR BDC SHOULD MEASURE

  • Inbound Appointment Conversion Rate
  • Agent Productive Time
  • Appointment Show Rate
  • Agent Ignores
  • No Availability Tracking
  • Outbound Attempts Per Agent
  • Drop Rate
  • Call Back Rate
  • Contact Rate
  • Outbound Appointment

Successful Dealerships View Their BDC As Part Of The Fixed-Ops Team.

Managing this department efficiently can have a huge impact on the bottom line of the entire dealership. At a minimum, you should be measuring the above TOP 10 METRICS for your BDC.

Volie measures and tracks it all.

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“Bringing Volie into our fixed operations call center was one of the best decisions we have made - as our 20% increase in productivity with less staff this year has proven.”
Kim Grubb9 Store Centralized BDC – Ford, Lincoln, Chevy, BMW, MINI
“Volie makes it easier to have intelligent conversations with our customers.”
Don NicolSerpentini Chevrolet
“I love the accountability and having the ability to set and monitor realistic goals for our BDC.”
Thomas MurphyService BDC and Remote Services Manager Ford Country
“The speed and accuracy of Volie have helped our team score #1 with our manufacturer for retention, OSR, and maintenance.”
Vicki QuarantaService BDC Director | Gerald Automotive Group
“Since starting with Volie, we have increased our rank by 22 spots and look to increasing this even more in the upcoming 2024 year.”
Casandra PattersonService BDC Manager Arlington Toyota
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TOP 10 METRICS GUIDE

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