Customer Spotlight – Courtesy Automotive Group Achieves More Visibility

Welcome to Volie Rally #56! We’re thrilled to have you here for another exciting session. Today, we have Jake and Nate Auvil from Courtesy Automotive Group. With a dedicated team of six agents across two stores, they have been managing an impressive volume of over 850 inbound and outbound calls daily. Since joining Volie six months ago, they’ve transformed their operations significantly. Before Volie, their workflow relied on a shared Google Doc, which offered limited visibility and trackability. Now, with Volie, they’ve gained enhanced visibility, detailed follow-up reporting, and streamlined processes that have revolutionized their efficiency. The presence of a live person to assist with Volie has been a game-changer, ensuring their Business Development Center (BDC) agents are always aware of system activities. The ability to manage multiple lists from a single system has simplified the process, allowing agents to seamlessly log into the necessary queues. Additionally, the push-pull connectivity has proven to be instrumental in their day-to-day operations. Join us to explore the transformative impact Volie has had on their business and the innovative strategies they’ve employed to achieve remarkable results.