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Welcome to Episode #60 of the Volie Rally! Today, we’re joined by Josh Stevens to discuss the essential aspects of the Telephone Consumer Protection Act (TCPA). We’ll cover the importance of setting up proper procedures and then following through with […]

Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data Management. We’ll delve into the recent CDK cybersecurity attack and discuss what we can learn from a data breach. No […]

Effective call center monitoring ensures high-quality customer service and efficient operations. By tracking agent performance and customer interactions, businesses can identify areas for improvement, ensure compliance with protocols, and enhance overall customer satisfaction. Volie’s BDC software optimizes automotive data management, facilitating a seamless […]

Welcome to Episode #58 of the Volie Rally! In today’s episode, Liza dives into the Campaign Attempt Management screen. Are your campaigns hitting the mark? Are your attempts making a difference? And just how deep are your reps getting into […]

Our Chief of Staff, Jake Davis, offers his expertise on why calls are flagged as spam, dispelling common misconceptions such as your dialer or consumer complaints being the cause. Jake clarifies that the issue often originates with the carrier itself. […]

Welcome to Volie Rally #56! We’re thrilled to have you here for another exciting session. Today, we have Jake and Nate Auvil from Courtesy Automotive Group. With a dedicated team of six agents across two stores, they have been managing […]

We’re delighted to have Liza Martenson, our VP of Customer Success, with us once again sharing her invaluable insights on optimizing follow-ups within Volie. With Volie’s versatile features, you can effortlessly automate follow-ups via tailored texts and emails, while also […]

In this Volie Rally, our Vice President of Customer Success, Liza Martenson, joins us to share her knowledge regarding workflows and outbound attempts as they relate to our customers with Sales BDCs. When it comes to setting up call attempts […]

Real-time monitoring stands as a transformative tool in modern call centers, providing managers and agents with instantaneous feedback on calls. This technology enables a proactive approach to customer service, allowing for immediate adjustments to strategies and responses. The data captured […]

Welcome to the discussion on the Fixed Ops Round Table with Ted Ings and Scott Davis. This episode delves into the crucial role of loyalty in your Business Development Center (BDC). Having analyzed 25 million calls with Volie, Scott Davis […]