Maintaining competitive advantage requires staying on top of the ever-evolving customer service landscape. As we move forward, it’s essential to keep an eye on the biggest contact center trends shaping the industry. From advanced technologies to evolving customer expectations, these […]
In the bustling automotive marketplace, dealership sales managers occupy pivotal roles. Responsible for leading sales teams, strategizing sales campaigns, and ensuring a seamless customer experience, their influence is undeniably significant. With the rapidly changing dynamics of the car industry and […]
Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt follow-up with the right message […]
You’re not closing as many leads as you want, but you can’t figure out how to improve the situation. Your sales team is jumping on hot leads and setting follow-up reminders in the CRM, but your closing ratio is still […]
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