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Every call counts. Whether you’re reaching out to potential leads or engaging with existing customers, connecting effectively can make or break your sales or service efforts. Optimizing call connect rates for Business Development Center (BDC) agents is important for driving […]

In automotive sales and service, the effectiveness of your Automotive Business Development Center (BDC) process holds the key to your dealership’s success. While many businesses tend to emphasize quantity, the quality of your processes and interactions determines your success. Here, […]

Attracting new customers is just half the battle in the quickly changing automotive industry. The true hallmark of success lies in dealership customer retention. The ability to keep customers coming back for their next vehicle purchase, maintenance, or even to […]

In the dynamic realm of automotive sales, objections are par for the course. While the exhilaration of showcasing the latest models and technologies is undeniable, sales professionals often find themselves navigating a maze of customer apprehensions. Addressing objections in car […]

In the evolving landscape of the automotive industry, acquiring new customers is just half the battle. The real challenge often lies in ensuring they stick around. Outbound customer retention, a proactive approach to keeping clients engaged and loyal, has gained […]

The phone ringing at an auto dealership isn’t just a call; it’s an opportunity. Each time a potential customer reaches out, it’s a chance to build a connection, address queries, and pave the path for a sale. Managing inbound calls […]

The importance of a successful car sales follow-up cannot be overstated in the fast-paced realm of the automotive industry. While making that initial sale is vital, fostering lasting relationships with customers hinges on the art of the follow-up. These seven […]

Trust remains a paramount currency in the automotive industry’s dynamic landscape. Nothing draws customers more than the bedrock of trust in a car dealership, whether it is the allure of glossy advertisements or the promise of unbeatable deals. Dealerships that […]