BDC Strategy & Process

Is your BDC underperforming? Learn how tracking the right BDC performance metrics can improve agent productivity, increase appointment show rates, and drive dealership revenue. Discover the 10 key metrics your team should monitor today.

BDC agents in an automotive service BDC environment face rejection every day. But here’s the thing: “no” doesn’t mean never—it often just means “not right now.” Understanding that difference can help increase appointment conversions and improve morale across your call center.

Voicemails are often overlooked in outbound campaigns, but they can be a game-changer for automotive BDCs. Many businesses hesitate to have their agents leave voicemails, assuming they won’t make a difference. However, the data tells a different story. Implementing a strategic voicemail approach can improve customer engagement, increase callbacks, and drive more service appointments.