In the high-stakes world of automotive service and sales, most BDCs are trying to do more with less. However, while teams scramble to keep up with inbound calls and scattered outreach, the real winners are those playing offense, with a unified BDC communication strategy that integrates calls, texts, and emails in one place.
And only one platform does it right: Volie.
Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked as “Spam Likely” or “Scam Risk”? It’s more than just an inconvenience—it’s lost revenue, frustrated customers, and a tarnished reputation.
Spam labels are becoming a major roadblock for dealerships, and ignoring them could cost you thousands in missed opportunities. In this blog, we’ll break down the hidden costs of spam labels and show you how Dealer Identity by Volie helps keep your dealership’s calls trusted and answered.
Your dealership relies on phone calls to connect with customers, schedule service appointments, and close deals. But what happens when your calls are marked as “Spam Likely” or “Scam Risk”? It’s more than just an inconvenience—it’s lost revenue, frustrated customers, and a tarnished reputation.
Spam labels are becoming a major roadblock for dealerships, and ignoring them could cost you thousands in missed opportunities. In this blog, we’ll break down the hidden costs of spam labels and show you how Dealer Identity by Volie helps keep your dealership’s calls trusted and answered.
In the world of dealership operations, the service lane is more than just a revenue stream; it’s the frontline of customer connection. While most BDC strategies focus on chasing sales leads, savvy dealerships are realizing that the real power lies in service. Your service BDC is the pulse of ongoing engagement, the steady rhythm that keeps customers coming back, long after the ink on their sales contract has dried. Here’s how leading dealerships are using service BDCs to strengthen relationships and create lifelong loyalty.
A metrics-based pay plan transformed this BDC by focusing on scheduled appointments, outbound calls, and agent behaviors—fueling measurable growth.
In the automotive world, a BDC (Business Development Center) is often the first voice a customer hears. And as Kim, BDC leader at Joe Cooper Auto Group, makes clear: “I didn’t want us to just be a call center, I wanted us to be different. I wanted an elite BDC experience.”
BDC agent training is evolving fast, and the top-performing managers know it. Traditional onboarding and “set it and forget it” coaching are being replaced by dynamic, continuous strategies that improve agent performance, boost morale, and drive dealership success. In today’s competitive automotive landscape, BDC manager strategies must adapt if they want to build teams that not only survive but thrive.
Here’s how the best in the business are reimagining automotive BDC training for the modern era:
Service BDC relationships are the secret weapon many dealerships are using to boost loyalty and drive long-term revenue. While much of the focus in automotive BDCs has traditionally been on sales leads, the service side offers an incredible opportunity to build deeper, more meaningful customer relationships. With the right service BDC strategies, your dealership can turn a simple oil change appointment into a customer for life.
Here’s how the top dealerships are using their service BDCs to move beyond appointments and build loyalty that lasts.
BDC training in 2025 is more than just onboarding—it’s strategic, tech-driven, and designed to improve productivity. Learn how dealerships are using AI tools, bite-sized learning, and certification programs to level up their BDC and service reps.
Kim Grubb, Fixed Ops BDC Director at Cooper Auto Group, shares how Volie’s BDC 20 Group helped her revamp pay plans, collaborate with peers, and increase productivity by 30%.
BDC Built To Drive—Not Drive You Crazy!
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